Shipping policy
Effective Date: August 1, 2026
Reonax may offer both digitally delivered products and physical products.
The product page will indicate whether the item being purchased is digital or physical.
Digital Products
Digital products are delivered electronically.
Unless a product page expressly states otherwise, no physical product will be shipped when you purchase a digital product.
Digital Delivery Time
Digital access is normally provided immediately after successful payment.
Delivery may take place through:
- An electronic access link
- An order confirmation page
- A digital editing platform
- Templett or another digital-template delivery service
Digital Delivery Cost
Digital delivery is:
$0.00
There are no physical shipping or handling charges for digital-only products.
No Physical Product
Images or previews may show printed invitations, stationery, envelopes, cards, decorations, devices, or other physical objects for demonstration purposes.
Unless the applicable product page specifically states otherwise, these items are not included with the purchase of a digital product.
Customer Email Address
Customers are responsible for entering an accurate email address during checkout.
If you cannot locate your digital purchase, check:
- Your inbox
- Spam or junk folder
- Promotions folder
- Order confirmation page
If you still cannot access your purchase, contact:
vaneejewels65@gmail.com
Digital access should normally be available immediately following successful payment.
Physical Product Shipping
If a product is specifically identified as a physical product, the shipping terms below apply.
Shipping Destination
Our standard physical-product shipping policy applies to orders delivered within the United States.
Availability of physical products and shipping options may vary by product and destination.
Order Processing Time
Physical orders normally require:
1–3 business days for processing and handling.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays begin processing on the next applicable business day.
Processing time is the period between successful order placement and the time the package is handed to the shipping carrier.
Standard Shipping Transit Time
After an order has been processed and handed to the carrier, standard shipping normally takes:
3–7 business days.
Total Estimated Delivery Time
For standard U.S. shipping, customers should normally expect physical orders to arrive within approximately:
4–10 business days from the date the order is successfully placed.
This consists of:
Processing: 1–3 business days
Transit: 3–7 business days
These are estimated delivery times rather than guaranteed delivery dates.
Weather, carrier disruptions, unusually high order volumes, holidays, incorrect addresses, or circumstances outside our reasonable control may occasionally cause delays.
Shipping Costs
Any applicable physical-product shipping charge will be clearly displayed during checkout before the customer completes payment.
The customer will have an opportunity to review the total order cost, including applicable shipping charges, before placing the order.
We do not intentionally add undisclosed shipping charges after an order has been placed.
Tracking
When tracking is available for a physical shipment, tracking information will normally be provided electronically after the order has been dispatched.
Tracking updates are controlled by the shipping carrier and may take some time to appear after shipment.
Incorrect Shipping Addresses
Customers are responsible for entering an accurate delivery address.
If you notice an address error before your physical order has shipped, contact us immediately at vaneejewels65@gmail.com
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after fulfillment has begun.
Delivery Delays
If a physical shipment is delayed, please review the available tracking information first.
If the estimated delivery period has passed and you still have not received your order, contact:
Email: vaneejewels65@gmail.com
Phone: +1 (623) 562-9513
We will review the order and available carrier information.
Lost Packages
If tracking indicates that a package has been lost or if the carrier confirms that a shipment cannot be delivered, contact us.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Physical Product Returns
Physical product returns are governed by our Refund, Return & Cancellation Policy.
Eligible physical products may generally be returned within 30 calendar days after delivery.
Contact
Reonax
1310 MARNE AVE APT D
DURHAM, NC 27704
United States
Email:
vaneejewels65@gmail.com
Phone:
+1 (623) 562-9513